Can I speak with someone over the phone?

Can I speak with someone over the phone?


If you need urgent support, please schedule a call with our CARE TEAM at a time that suits you using this link.

    • Related Articles

    • When will my refill get approved?

      Please allow up to 48 hours for your provider to prescribe. If it's been longer than 48 hours, we've forwarded your request to your provider and are waiting for their response. We will notify you as soon as we receive any updates. If you're facing a ...

    • How to reschedule the follow-up appointment?

      Rescheduling or canceling your appointment in our portal is straightforward. Follow these steps: Access Appointment Details: Log in to your account and navigate to your appointment details. Choose Reschedule or Cancel: Within the appointment details, ...

    • I lost my prescription, how can I get a new one?

      We're sorry to hear about your lost prescription, and we understand how frustrating that can be. Here's how we can help: Reach Out to Us: Please email us at support@donefirst.com to inform us about your lost prescription. Provider Assistance: We will ...

    • How do I apply for an ESA letter?

      Thank you for reaching out! We understand your need for documentation and are here to assist you. Below are the steps to apply for an ESA letter: Contact us: Reach out to us through this chat or our customer service email: support@donefirst.com. ...