Do you accept any alternative proof of residency?

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• My pharmacy doesn’t have my medication in stock. Can you send me an alternative medicine?

  Our team can assist you in identifying a pharmacy that has availability for your medication. Alternatively, you may switch to one of our partners, RxOutreach Pharmacy. They are a mail-order pharmacy that rarely encounters stock issues and can ...

• What are the requirements to be a Done. member?

  Our mission is to empower everyone to reach their full potential; we try to help as many people as possible. Here are the requirements to become a Done. member: Proof of residency in the state that you are receiving services in. This must be a photo ...

• How can I update my contact number on my account?

  Kindly reach out to support@donefirst.com and our care team will assist you in updating your information on file. Please note that they may require a proof of identification before proceeding with your request.

• Do you support my state?

  We're always trying to help as many people as possible. If your state is not listed here, please complete our online assessment at https://donefirst.com and we'll prioritize you on our waitlist. You must be in one of these locations to use Done. We ...

• Prior Authorizations (PA)

  Your health insurance company may require you to submit a prior authorization form to process your medication(s) through insurance. It gives your health insurance an opportunity to confirm if your treatment plan is medically necessary. Our PA team ...