How could I send consultation messages to my provider?
Hey there! If you want to send a consultation message to your provider, just follow these easy steps:
- Log in to your membership portal.
- Go to the "Home" section.
- Look for "Got a Question?" and click on "Ask A Question".
- Pick the subject that fits your message.
- Type away! Don't forget to include any important details.
- Hit "Submit" when you're ready to send your message.
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My provider doesn't have any available appointment slots. What should I do?
We apologize for the inconvenience. Your provider's schedule is currently fully booked. However, we'll keep an eye out for any unexpected openings in the next few days or weeks. For non-urgent concerns, you can still communicate with your provider by ...
How to upload Lab Result?
Uploading your lab results is simple and convenient through your portal. Just head to the Consultation tab and send a message to your doctor indicating that you want to upload a file. Once your doctor responds, you can attach the lab result to the ...
How to book a follow-up appointment?
Here's the steps to book a follow-up appointment with your provider: Access the Member Portal: You can easily log in to the member portal using this link: https://membership.donefirst.com. Sign In: Once you're signed in, navigate to the appropriate ...
I want to move to another state permanently. Do I need to change to a new provider?
If you're making a permanent move, you'll need to switch to a new provider. Don't worry, the process is straightforward. Simply update your address or pharmacy information when submitting your refill request, and select "Permanently change." We'll ...
What is the status of my Prior Authorization?
When you submit a prior authorization request through a consultation message or via email, our dedicated customer support team will process and respond to your inquiry within 48 hours on business days. As part of our service, we'll reach out to your ...