Before 48 hours of an appointment time:

You may reschedule your appointment by logging into your patient portal and clicking the reschedule button.

You may request a cancellation by emailing us at support@donefirst.com. Note that the $20 deposit fee is non-refundable.

Within 48 hours of an appointment:

Your provider takes time to review records before your appointment. To respect their time, we have a strict 48 hour cancellation policy.

If you request a cancellation within 48 hours of the appointment, there are no refunds.

We are happy to reschedule your appointment however, an additional consultation will be charged. Please email support@donefirst.com for assistance.