We're sorry to hear about your lost prescription, and we understand how frustrating that can be. Here's how we can help:
- Reach Out to Us: Please email us at support@donefirst.com to inform us about your lost prescription.
- Provider Assistance: We will contact your provider on your behalf to get a new prescription sorted for you, along with early refill instructions.
- Police Report Requirement: Since these are controlled substances, both your provider and the pharmacy will require a police report. You can email the police report to us at the provided email address, and we'll take care of uploading it for you.
- Smooth Refill Process: We'll ensure that everything is taken care of smoothly so that you can get your refill hassle-free.
If you have any further questions or need assistance, feel free to reach out. We're here to help!