I lost my prescription, how can I get a new one?

I lost my prescription, how can I get a new one?


We're sorry to hear about your lost prescription, and we understand how frustrating that can be. Here's how we can help:
  1. Reach Out to Us: Please email us at support@donefirst.com to inform us about your lost prescription.
  2. Provider Assistance: We will contact your provider on your behalf to get a new prescription sorted for you, along with early refill instructions.
  3. Police Report Requirement: Since these are controlled substances, both your provider and the pharmacy will require a police report. You can email the police report to us at the provided email address, and we'll take care of uploading it for you.
  4. Smooth Refill Process: We'll ensure that everything is taken care of smoothly so that you can get your refill hassle-free.
If you have any further questions or need assistance, feel free to reach out. We're here to help!
    • Related Articles

    • When will my refill get approved?

      Please allow up to 48 hours for your provider to prescribe. If it's been longer than 48 hours, we've forwarded your request to your provider and are waiting for their response. We will notify you as soon as we receive any updates. If you're facing a ...
    • I want to move to another state permanently. Do I need to change to a new provider?

      If you're making a permanent move, you'll need to switch to a new provider. Don't worry, the process is straightforward. Simply update your address or pharmacy information when submitting your refill request, and select "Permanently change." We'll ...
    • My prescription is not covered by the insurance plan

      If your insurance plan doesn't cover your prescribed medication, you can still purchase it out of pocket. Visit GoodRx.com to compare prices at local pharmacies and find the best deals.
    • I want to travel to another state for some time. How do I get my medication?

      If you're temporarily traveling, you don't need to change providers. Simply update your address or pharmacy information when submitting your refill request, and select "Just a one-time change." We'll assign you a temporary provider to prescribe the ...
    • How long will it take to change a pharmacy?

      Did you know that you can self-change your pharmacy without waiting for customer support's response? The following steps can help you make the change faster: If your clinician has issued a prescription, please try accessing the "Have you received ...