I lost my prescription, how can I get a new one?
We're sorry to hear about your lost prescription, and we understand how frustrating that can be. Here's how we can help:
- Reach Out to Us: Please email us at support@donefirst.com to inform us about your lost prescription.
- Provider Assistance: We will contact your provider on your behalf to get a new prescription sorted for you, along with early refill instructions.
- Police Report Requirement: Since these are controlled substances, both your provider and the pharmacy will require a police report. You can email the police report to us at the provided email address, and we'll take care of uploading it for you.
- Smooth Refill Process: We'll ensure that everything is taken care of smoothly so that you can get your refill hassle-free.
If you have any further questions or need assistance, feel free to reach out. We're here to help!
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I want to move to another state permanently. Do I need to change to a new provider?
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I want to travel to another state for some time. How do I get my medication?
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How long will it take to change a pharmacy?
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