I need a medication adjustment. What should I do?
Your provider may need to conduct a quick follow-up before making any changes to your prescription.
If you encounter any difficulties, feel free to reach out to us, and we'll assist you in resolving the issue!
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I want to travel to another state for some time. How do I get my medication?
If you're temporarily traveling, you don't need to change providers. Simply update your address or pharmacy information when submitting your refill request, and select "Just a one-time change." We'll assign you a temporary provider to prescribe the ...
I want to move to another state permanently. Do I need to change to a new provider?
If you're making a permanent move, you'll need to switch to a new provider. Don't worry, the process is straightforward. Simply update your address or pharmacy information when submitting your refill request, and select "Permanently change." We'll ...
Why do you need my previous diagnosis?
Hello! As you're new to our providers, they'll need to conduct a comprehensive assessment of your symptoms and treatment goals. This helps ensure they provide you with the best possible care. They'll also review your past diagnosis to guide the next ...
How much is the copay for medication with your service?
The cost of medication can vary depending on your insurance plan. While some individuals may have zero copays, others typically pay an average of $10 to $20 per prescription. If your insurance requires prior authorization, we're here to assist you in ...
When can I expect my medication after it has been prescribed?
Your prescription is on its way to the pharmacy! It may take up to 24 hours to process, so please be patient. If there is any issue with your pharmacy/medication, please try accessing the "Have you received your medication?" survey in the portal ...