I want to travel to another state for some time. How do I get my medication?

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• I want to move to another state permanently. Do I need to change to a new provider?

  If you're making a permanent move, you'll need to switch to a new provider. Don't worry, the process is straightforward. Simply update your address or pharmacy information when submitting your refill request, and select "Permanently change." We'll ...

• How much is the copay for medication with your service?

  The cost of medication can vary depending on your insurance plan. While some individuals may have zero copays, others typically pay an average of $10 to $20 per prescription. If your insurance requires prior authorization, we're here to assist you in ...

• My state is not supported. How can I match with a provider?

  It appears we don't currently have providers available in your state. However, we'll add you to our waitlist and notify you as soon as we begin accepting patients in your area. Thank you for considering us! We currently have providers available in ...

• When will my refill get approved?

  Please allow up to 48 hours for your provider to prescribe. If it's been longer than 48 hours, we've forwarded your request to your provider and are waiting for their response. We will notify you as soon as we receive any updates. If you're facing a ...

• When can I expect my medication after it has been prescribed?

  Your prescription is on its way to the pharmacy! It may take up to 24 hours to process, so please be patient. If there is any issue with your pharmacy/medication, please try accessing the "Have you received your medication?" survey in the portal ...