My prescription is not covered by the insurance plan

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• I lost my prescription, how can I get a new one?

  We're sorry to hear about your lost prescription, and we understand how frustrating that can be. Here's how we can help: Reach Out to Us: Please email us at support@donefirst.com to inform us about your lost prescription. Provider Assistance: We will ...

• How much is the copay for medication with your service?

  The cost of medication can vary depending on your insurance plan. While some individuals may have zero copays, others typically pay an average of $10 to $20 per prescription. If your insurance requires prior authorization, we're here to assist you in ...

• When will my refill get approved?

  Please allow up to 48 hours for your provider to prescribe. If it's been longer than 48 hours, we've forwarded your request to your provider and are waiting for their response. We will notify you as soon as we receive any updates. If you're facing a ...

• Could you tell me about your membership pricing and fee structure?

  Here's the breakdown: Initial Evaluation Fee: The initial 25-minute comprehensive evaluation with your provider, including a medical history evaluation to tailor the perfect treatment plan for you, is $199. Membership Fee: After the initial ...

• How long will it take to change a pharmacy?

  Did you know that you can self-change your pharmacy without waiting for customer support's response? The following steps can help you make the change faster: If your clinician has issued a prescription, please try accessing the "Have you received ...