If you are late:
Your provider will wait for you for 7 minutes. If you arrive past this time, your provider will mark your appointment as a no-show. Since the appointment is 25 minutes, tardiness impacts their abilities to properly evaluate, diagnose, and finalize a treatment plan with you.

If you miss your appointment (no-show):
There are no refunds for no-shows. We send many reminders through email and texts, including one at the start of your appointment. We understand that life happens, though - you may reach out to our support team at support@donefirst.com for options after you miss an appointment.