What if I'm late or miss an appointment?

What if I'm late or miss an appointment?

If you are late:
Your provider will wait for you for 7 minutes. If you arrive past this time, your provider will mark your appointment as a no-show. Since the appointment is 25 minutes, tardiness impacts their abilities to properly evaluate, diagnose, and finalize a treatment plan with you.

If you miss your appointment (no-show):
There are no refunds for no-shows. We send many reminders through email and texts, including one at the start of your appointment. We understand that life happens, though - you may reach out to our support team at support@donefirst.com for options after you miss an appointment.

    • Related Articles

    • How do I schedule an appointment?

      Scheduling an appointment can be conveniently done via the patient portal. Simply log into your patient portal and scroll down to the appointment subsection on the homepage to find your provider's scheduling availabilities. If you are unable to find ...

    • What happens during the initial appointment?

      We're here to make this process as easy as possible. Our psychiatric clinicians are vetted to have extensive experience in the psychiatric care field in addition to diagnosing and treating ADHD. Your provider will review the medical history and ...

    • What is your refund policy?

      You may request a refund up to 48 hours before your appointment by emailing us at support@donefirst.com to cancel your appointment. There are no refunds issued for appointments that are cancelled or rescheduled within 48 hours of an appointment time. ...

    • How does rescheduling and cancellation work?

      Before 48 hours of an appointment time: You may reschedule your appointment by logging into your patient portal and clicking the reschedule button. You may request a cancellation by emailing us at support@donefirst.com. Note that the $20 deposit fee ...

    • Do you support my state?

      We're always trying to help as many people as possible. If your state is not listed here, please complete our online assessment at https://donefirst.com and we'll prioritize you on our waitlist. You must be in one of these locations to use Done. We ...