We are dedicated to providing all of our patients with the necessary care they need and with the Public Health Emergency coming to an end on May 11, 2023. We have enacted measures to guarantee continued care for our patients; this includes adapting to In-person and Hybrid setups in various states in accordance with all state laws and regulations.
Done. implements a hybrid model that can incorporate both the requisite regulations in the industry but also the greatest malleability to meet patient needs. Hybrid care is defined as a blend of in-person with virtual coverage to provide a holistic option for the patient and provider to achieve the greatest clinical outcomes possible. We achieve this through a "direct" and collaborative care model. We combine Done’s ongoing virtual care offering with high-touch in-person care through Done.’s independent partner psychiatric expert clinicians consultations at Done. offices, partner clinician in-person consultations, and trusted provider referrals maximize access to the best psychiatric care available.
How does it work?
For Existing Patients
Existing patients who are prescribed a controlled substance before May 10, 2023: The DEA will require a qualified referral on file before November 7, 2023 to continue treatment with controlled medications via telehealth. Patients can also choose to meet one of our providers in-person at one of our multiple locations.
For New Patients
New patients who need controlled substance prescriptions after May 10, 2023: The DEA will require patients who plan to use telemedicine services to manage their prescription to have a qualified referral on file before starting treatment. Patients can also choose to meet one of our providers for an in-person appointment.
What is a qualifying telemedicine referral?
A qualified referral is a referral that comes from a provider that sees you, it can be your primary care physician or your local provider. By submitting this form, they can request that you can manage your controlled substance prescriptions via telehealth with Done. Depending on the state, this form should be submitted every few months, and will require an in-person physical examination as well.
How to get a qualified referral before Nov 7, 2023
Step 1:
Provide this referral form to your local practitioner or primary care doctor. You can send the link, download and email the pdf, or print it out and bring it to your next appointment.
Step 2:
Ask your practitioner to complete the referral form: your practitioner will request that Done. continues your care and prescription management virtually.
Step 3:
Upload this form in your patient portal or email it to our care team at support@donefirst.com
If your doctor has questions, you can direct them to our post-pandemic telehealth care page for providers.
Done will be sure to update all stakeholders should there be any changes in the future pertaining to healthcare requirements in their respective states.
We would like to reassure all patients that they will be able to receive continued care if they fulfill the previously established care requirements implemented by their providers on Done platform or their referrer providers.
As of March 27, 2023, Done has accommodated patients for in-person appointments in the states of Georgia, Louisiana, Mississippi, New Jersey, South Carolina, Texas, and Utah, and Done plans to implement the hybrid care model for all of our supported states.
We understand some concerns regarding the continuation of care under digital health platforms such as Done., but we can guarantee that we are constantly updating our practices to ensure that we remain compliant with the ever-changing healthcare landscape. Done. will continue to adhere to all by-laws set by governing bodies, and any resulting changes will have no impact on the care patients are receiving.
Please feel free to contact us at support@donefirst.com for further clarification or any other concerns.