When can I expect my medication after it has been prescribed?
Your prescription is on its way to the pharmacy!
It may take up to 24 hours to process, so please be patient.
If there is any issue with your pharmacy/medication, please try accessing the "Have you received your medication?" survey in the portal under the refill application section, and select "No." Based on your feedback, we will expedite the process with a dedicated representative.
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How much is the copay for medication with your service?
The cost of medication can vary depending on your insurance plan. While some individuals may have zero copays, others typically pay an average of $10 to $20 per prescription. If your insurance requires prior authorization, we're here to assist you in ...
I want to travel to another state for some time. How do I get my medication?
If you're temporarily traveling, you don't need to change providers. Simply update your address or pharmacy information when submitting your refill request, and select "Just a one-time change." We'll assign you a temporary provider to prescribe the ...
I need a medication adjustment. What should I do?
Your provider may need to conduct a quick follow-up before making any changes to your prescription. You can easily schedule your appointment through your membership portal at https://portal.donefirst.com. If you encounter any difficulties, feel free ...
My prescription is not covered by the insurance plan
If your insurance plan doesn't cover your prescribed medication, you can still purchase it out of pocket. Visit GoodRx.com to compare prices at local pharmacies and find the best deals.
Could you tell me about your membership pricing and fee structure?
Here's the breakdown: Initial Evaluation Fee: The initial 25-minute comprehensive evaluation with your provider, including a medical history evaluation to tailor the perfect treatment plan for you, is $199. Membership Fee: After the initial ...