When will my refill get approved?
Please allow up to 48 hours for your provider to prescribe.
If it's been longer than 48 hours, we've forwarded your request to your provider and are waiting for their response. We will notify you as soon as we receive any updates.
If you're facing a medication gap and haven't received a prescription notification, you can contact your doctor directly about your prescription status through the EHR consultation "Issue Getting Medication."
Related Articles
I lost my prescription, how can I get a new one?
We're sorry to hear about your lost prescription, and we understand how frustrating that can be. Here's how we can help: Reach Out to Us: Please email us at support@donefirst.com to inform us about your lost prescription. Provider Assistance: We will ...
How to request a refill?
You can request refills 25 days after your last prescription via our patient portal. Most pharmacies refill ADHD meds around 30 days after the last dispense date. Pharmacy changes may take a few days to process. If available, we highly suggest opting ...
What is the status of my Prior Authorization?
When you submit a prior authorization request through a consultation message or via email, our dedicated customer support team will process and respond to your inquiry within 48 hours on business days. As part of our service, we'll reach out to your ...
How long will it take to change a pharmacy?
Did you know that you can self-change your pharmacy without waiting for customer support's response? The following steps can help you make the change faster: If your clinician has issued a prescription, please try accessing the "Have you received ...
My prescription is not covered by the insurance plan
If your insurance plan doesn't cover your prescribed medication, you can still purchase it out of pocket. Visit GoodRx.com to compare prices at local pharmacies and find the best deals.