What is your refund policy?
You may request a refund up to 48 hours before your appointment by emailing us at support@donefirst.com to cancel your appointment.
There are no refunds issued for appointments that are cancelled or rescheduled within 48 hours of an appointment time. Please note that the $20 appointment deposit is non-refundable.
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Guidelines in issuing refunds
*Please note that all refund requests must be reviewed and approved by the Done. care team. Discharged patients are not eligible for a refund. General refund requests: All purchases are final and once paid, all fees, including Subscription Fees, are ...
How does rescheduling and cancellation work?
Before 48 hours of an appointment time: You may reschedule your appointment by logging into your patient portal and clicking the reschedule button. You may request a cancellation by emailing us at support@donefirst.com. Note that the $20 deposit fee ...
How do I pay for the appointments and membership?
Initial Appointment Upon completion of our online assessment, you will be prompted to book an appointment if you qualify for our services. After you've selected an appointment time you prefer, you will need to provide a payment method (credit or ...