*Please note that all refund requests must be reviewed and approved by the Done. care team. Discharged patients are not eligible for a refund.

General refund requests: 

All purchases are final and once paid, all fees, including Subscription Fees, are non-refundable regardless of whether Services are utilized, except as prohibited by applicable law. However, you may cancel your Subscription at any time by logging into your account. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. Should there be a payment dispute, you agree to contact support@donefirst.com prior to taking any further action or requesting additional services.

The Done. care team will review whether a refund request will be considered. Alternative options may be suggested to continue treatment including a one-month payment extension or waiving membership for the month.

Refund situations include:

- Loss of licensed provider coverage.