Guidelines in issuing refunds
*Please note that all refund requests must be reviewed and approved by the Done. care team. Discharged patients are not eligible for a refund.
General refund requests:
All purchases are final and once paid, all fees, including Subscription Fees, are non-refundable regardless of whether Services are utilized, except as prohibited by applicable law. However, you may cancel your Subscription at any time by logging into your account. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. Should there be a payment dispute, you agree to contact support@donefirst.com prior to taking any further action or requesting additional services.
The Done. care team will review whether a refund request will be considered. Alternative options may be suggested to continue treatment including a one-month payment extension or waiving membership for the month.
Refund situations include:
- Loss of licensed provider coverage.
Related Articles
How do I cancel membership?
You may choose to cancel membership at any time, but we'll be sad to see you go. You can change your membership status from your patient portal by clicking/tapping "Profile" then "Deactivate" under the "Manage Your Membership" section of the page. ...
Will I get a prescription?
Our providers are psychiatric clinicians with experience diagnosing and treating ADHD. They are able to offer judgment-free comprehensive evaluations of your medical history and symptoms. If you are diagnosed with ADHD and medication is an ...
What is your refund policy?
You may request a refund up to 48 hours before your appointment by emailing us at support@donefirst.com to cancel your appointment. There are no refunds issued for appointments that are cancelled or rescheduled within 48 hours of an appointment time. ...
What if I'm late or miss an appointment?
If you are late: Your provider will wait for you for 7 minutes. If you arrive past this time, your provider will mark your appointment as a no-show. Since the appointment is 25 minutes, tardiness impacts their abilities to properly evaluate, ...
How does rescheduling and cancellation work?
Before 48 hours of an appointment time: You may reschedule your appointment by logging into your patient portal and clicking the reschedule button. You may request a cancellation by emailing us at support@donefirst.com. Note that the $20 deposit fee ...