Pharmacy and Orders
Prior Authorizations (PA)
Your health insurance company may require you to submit a prior authorization form to process your medication(s) through insurance. It gives your health insurance an opportunity to confirm if your treatment plan is medically necessary. Our PA team ...
How long are shipping times?
Typical shipping time for medication delivery is 1-2 days. However, if you are using insurance and/or getting prescribed controlled substances, please be aware there may be additional processing required which may result in some delays.
Pharmacy Partners
Get medication delivered to your door. Depending on your location, our mail-order pharmacy partners can get your treatment delivered to you. You can select this option on your patient portal and set up treatment delivery to your address. Treatment ...
When will my refill be sent to the pharmacy?
Prescription renewal requests may take 48-72 hours to be fulfilled as your provider needs to carefully review your prescription history to avoid any issues with pharmacies. Should there be any delays beyond the specified period, kindly reach out to ...
Can my provider send a written prescription?
Written prescriptions are not available per Done.'s policies. Our providers currently only issue prescriptions electronically, meaning the prescription will be directly transmitted to your pharmacy of choice.
My pharmacy doesn’t have my medication in stock. Can you send me an alternative medicine?
Our team can assist you in identifying a pharmacy that has availability for your medication. Alternatively, you may switch to one of our partners, RxOutreach Pharmacy. They are a mail-order pharmacy that rarely encounters stock issues and can ...
The pharmacy cannot fill my prescription as it came from a nurse practitioner. Can you transfer me to a provider that can issue my prescription?
All of our providers are licensed and board-certified and are authorized to prescribe ADHD medications. Please reach out to the care team at support@donefirst.com so they can coordinate with your pharmacy and rectify any existing issues related to ...