Billing
What is your refund policy?
You may request a refund up to 48 hours before your appointment by emailing us at support@donefirst.com to cancel your appointment. There are no refunds issued for appointments that are cancelled or rescheduled within 48 hours of an appointment time. ...
Can I use my FSA/HSA benefits for services rendered by Done.?
Absolutely! Please reach out to your benefits provider regarding any questions on how to utilize your HSA/FSA benefits. We are more than happy to provide documentation of services rendered if required - please email support@donefirst.com anytime to ...
How do I pay for the appointments and membership?
Initial Appointment Upon completion of our online assessment, you will be prompted to book an appointment if you qualify for our services. After you've selected an appointment time you prefer, you will need to provide a payment method (credit or ...
How much are appointments?
Traditional psychiatric appointments are on average $400+, and it is oftentimes not guaranteed that you will speak with someone who has extensive experience with diagnosing and treating ADHD. Our initial appointments are $199 and you are guaranteed ...
How much are medications?
The cost of medication varies for each patient since treatment plans vary. You may use insurance for medication. Copays with insurance can be as low as $0. Cost of medication without insurance can be as low as $15. For a full list of medications and ...
Guidelines in issuing refunds
*Please note that all refund requests must be reviewed and approved by the Done. care team. Discharged patients are not eligible for a refund. General refund requests: All purchases are final and once paid, all fees, including Subscription Fees, are ...
How can I update my payment method?
You may update your payment method by logging into the patient portal and heading to the 'Manage Your Membership' subsection on your Profile page. Click the 'Update' button and you should be able to change the payment information on your account. If ...