Prescription
I lost my prescription, how can I get a new one?
We're sorry to hear about your lost prescription, and we understand how frustrating that can be. Here's how we can help: Reach Out to Us: Please email us at support@donefirst.com to inform us about your lost prescription. Provider Assistance: We will ...
When can I expect my medication after it has been prescribed?
Your prescription is on its way to the pharmacy! It may take up to 24 hours to process, so please be patient. If there is any issue with your pharmacy/medication, please try accessing the "Have you received your medication?" survey in the portal ...
When will my refill get approved?
Please allow up to 48 hours for your provider to prescribe. If it's been longer than 48 hours, we've forwarded your request to your provider and are waiting for their response. We will notify you as soon as we receive any updates. If you're facing a ...