How can I update my contact number on my account?
Kindly reach out to support@donefirst.com and our care team will assist you in updating your information on file.
Please note that they may require a proof of identification before proceeding with your request.
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How can I update my payment method?
You may update your payment method by logging into the patient portal and heading to the 'Manage Your Membership' subsection on your Profile page. Click the 'Update' button and you should be able to change the payment information on your account. If ...
I can't log into my account.
Accounts are created after you sign up for an appointment and you can access your patient portal account here. If you are having issues logging in, please email support@donefirst.com for assistance.
Pharmacy Partners
Get medication delivered to your door. Depending on your location, our mail-order pharmacy partners can get your treatment delivered to you. You can select this option on your patient portal and set up treatment delivery to your address. Treatment ...
Guidelines in issuing refunds
*Please note that all refund requests must be reviewed and approved by the Done. care team. Discharged patients are not eligible for a refund. General refund requests: All purchases are final and once paid, all fees, including Subscription Fees, are ...
What is Done.’s plan of action when the Public Health Emergency ends?
We are dedicated to providing all of our patients with the necessary care they need and with the Public Health Emergency coming to an end on May 11, 2023. We have enacted measures to guarantee continued care for our patients; this includes adapting ...